Last Updated: November 2025
At BMart Dronagiri, we are committed to providing a smooth and reliable shopping experience. This Shipping and Delivery Policy explains how we process, handle, and deliver your orders placed through our website or mobile app.
1. Areas We Deliver To
We currently deliver across Navi Mumbai, including Ghansoli, Dronagiri, Vashi, Airoli, Kharghar, and nearby areas.
If your delivery address is outside our current serviceable area, our team will inform you at checkout or after your order is placed.
We are constantly expanding our delivery network to reach more customers in and around Mumbai.
2. Delivery Timelines
We aim to deliver your order as quickly as possible while maintaining the freshness and quality of every product.
- Same-Day Delivery: Orders placed before 12:00 PM are usually delivered on the same day (subject to product availability).
- Next-Day Delivery: Orders placed after 12:00 PM are delivered the next business day.
- Standard Delivery: For locations slightly outside our core zone, delivery may take 2 to 4 business days.
Please note that delivery times may vary during festivals, public holidays, extreme weather, or unforeseen logistical issues.
3. Delivery Charges
- Free Delivery: Orders above ₹499 qualify for free delivery within our service areas.
- Delivery Fee: Orders below ₹499 may incur a nominal delivery charge, which will be displayed at checkout before payment.
- Special delivery requests or long-distance deliveries may carry additional charges, communicated in advance.
4. Order Confirmation and Tracking
Once you place your order, you will receive a confirmation message via SMS or email.
When your order is dispatched, a second message will notify you that it is out for delivery.
If you are using our mobile app, you can track your order status in the “My Orders” section for real-time updates.
5. Delivery Process
Our delivery team ensures your items are packed carefully and transported safely.
Please ensure the following to help us deliver efficiently:
- Your delivery address, landmark, and contact number are accurate.
- You are available to receive the order during the estimated delivery window.
If the delivery fails because the recipient is unavailable, our team will attempt to contact you. After two unsuccessful attempts, the order may be returned to our store.
6. Damaged, Missing, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please report it to us within 48 hours of delivery by emailing bmartdronagiri2025@gmail.com or calling 079772 77468.
Please share your order ID and a photo of the item, so our team can quickly verify and resolve the issue.
Replacements or refunds will be processed as per our Refund and Return Policy.
7. Delays and Exceptional Circumstances
While we make every effort to deliver within the promised time, delays may occasionally occur due to factors beyond our control, including:
- Heavy rain or flooding
- High-demand festive periods
- Transportation strikes or route restrictions
- Unexpected technical or logistic issues
In such cases, our support team will inform you and reschedule the delivery at the earliest possible time.
8. Order Cancellations Before Dispatch
Orders can be cancelled before they are dispatched from our store.
To cancel an order, please contact us immediately at bmartdronagiri2025@gmail.com with your order ID. Once the order is shipped, cancellations cannot be accepted.
9. Contact Us
For delivery-related queries or assistance, please reach out to us:
BMart Dronagiri
Plot No. 7, Sector 11, Shop No. 27, 28, 29, Gold Crest Recidency, New, Palm Beach Rd, near Cloud 36, Jijamata Nagar, Ghansoli, Navi Mumbai, Maharashtra 400701
📞 079772 77468
📧 bmartdronagiri2025@gmail.com